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A formal method for giving a customer credit is using credit memos in QuickBooks. Instances when you owe your customer money include returned goods, reductions given after an invoice is sent, and other circumstances. Easily specify the customer and the rationale for the credit in a QuickBooks credit memo. The customer's amount owed can likewise be lowered by applying the credit memo to an already-existing invoice. Your customer accounts remain balanced and you are able to retain precise records.